Frequently Asked Questions

My Account | Searching | Credit Cards and Payments | Reservation Process | Cancellations

My Account

How do I open a new account?
If this is your first visit you can open an account by clicking on 'create your online account link' on the home page. Follow the procedures to create your account. When you finish creating your account you will receive an email asking you to activate your account. Follow the procedures in the email to activate your account.

I am already an existing customer of the establishment but haven’t booked online, do I need to open a new account?
No, if you are already an existing customer of the establishment you can simply register online to identify yourself and activate your online profile. Once your profile is activated you will automatically be able to access your personal information and past history.

I already have an online profile but can’t remember my password?
To reset your password simply click on 'forgot password link' on the home page. You will be prompted for your last name and email. A new password will be emailed to you.

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searching

How do I find availability for a service I want to book?
After you log in you will be directed to a dashboard page. To start a new reservation or search for availability simply click on the New Reservation button and follow the steps.

Do I need to have an account or sign in to search for availability?
No, you simply click on Check Availability as Guest link to view availability. Since all availability is displayed in real-time we recommend logging in first if you wish to complete the booking as your search results may not be available at a later time.

How do I find availability for a service I want to book?
After you log in you will be directed to a dashboard page. To start a new reservation or search for availability simply click on the New Reservation button and follow the steps.

Can I search for multiple services?
Yes. You can search and book multiple services. After you select you can search pick another service and click on the Add button. Once you finish making your selections press the Search button and you will be shown the best match available.

Where can I find the contact details of the establishment?
You can click on the Customer Support page or the Live Help link to view contact information at the establishment or speak to someone live.

Where can I find the directions to the establishment?
When you select a location in Step 1 of booking a new reservation it will display the contact information and address of the establishment. In addition, your booking confirmation also contains the address to the location.

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Credit Cards and Payments

Why does VIPGUESTSERVICE.COM need my credit card details?
In general your credit card details are only required as a guarantee for the services you book in case you do not arrive or cancel too late. This might result in a no-show charge by the establishment. VIPGUESTSERVICE.COM will never charge your credit card.

What types of credit cards can I use to guarantee the reservation?
MasterCard, Visa and American Express are accepted as a guarantee. However, it is possible that the establishment does not accept all of these for payment. Accepted guarantee methods will be displayed on the last confirmation page of your reservation.

Can I pay for my service with a different credit card than the one used to guarantee the reservation?
As the credit card details are only needed for guarantee purposes, you can pay at the establishment using the payment method of your choice.+

My credit card has been charged. How can I get a refund?
VIPGUESTSERVICE.COM never charges our guests’ credit cards. The charge has been performed by the establishment. Therefore, you will need to contact the establishment directly.

I do not have a credit card. Can I still book a service?
Unfortunately all establishments require a credit card to guarantee a reservation.We are not able to process any reservation without a credit card.

Is it safe to fill in my credit card number? How secure is the website?
Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by GeoTrust. We also use a firewall which protects our servers and network against unauthorized access.

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Reservation Process

How do I know that my reservation is confirmed?
When you have completed the four steps of the reservation process, you will be redirected to the Dashboard page where you’ll be able to view and print your reservation. You will also receive a confirmation email containing more information such as the establishments contact details.

Can I book an appointment by telephone or email?
Unfortunately, we do not take bookings by telephone or email. But if you need assistance of any sort you can always contact the establishment directly.

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Cancellation

How can I cancel or change my booking?
If your appointment is within the cancellation period of the establishment you can cancel your reservation online from the Dashboard page by clicking on the cancellation link. If you have passed the cancellation period you will need to contact the establishment directly.+

Do I pay a cancellation fee?
VIPGUESTSERVICE.COM will never charge you a cancellation fee. However, in order to avoid a cancellation fee from the establishment, please make sure you cancel on time according to the cancellation policy of the establishment.

How do I know that my booking has been cancelled?
After you have cancelled your reservation you will receive an email to confirm your cancellation. Your appointment will also be removed from the Dashboard page.

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